1-800-THE-WOLVES (800-843-9658)

A-Z Arena Guide

 

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Address/Telephone/Fax

Glenview Office Information:

2301 Ravine Way
Glenview, IL 60025

847-724-GOAL (General Offices)
1-800-THE-WOLVES (Ticket Information)
847-724-1652 (Fax)

info@chicagowolves.com

Adopt-a-Dog

A group of dogs from the City of Chicago’s Animal Care and Control are available for adoption in the South lobby at least one Saturday home game each month throughout the regular season. Prospective owners are required to go through a screening process and pay a $65 fee, which includes spaying or neutering, all vaccinations, a Chicago pet license, and a Wolves dog collar. For a list of dates and complete details, please call 1-800-THE-WOLVES or click here.

AHL LIVE

All home and away games can be viewed live online at ahllive.com. To listen to Jason and Billy live for free, click here.

Alcohol Policy

Alcoholic beverages may not be carried into the Allstate Arena. Beer sales in are limited to two (2) beers per ID per purchase. Illinois state liquor laws require that all persons who appear under the age of 30 show a valid ID. The Allstate Arena concessions staff reserves the right to deny beverage service to any guest who appears to be impaired. Alcohol sales stop at the end of the 2nd intermission. Service limits and times of service may change at the discretion of the Allstate Arena.

Allstate Arena Address

6920 North Mannheim Road
Rosemont, IL 60018
847-635-6601 (General Information)

www.allstatearena.com

Attacking Zone

The Wolves attack the West end in the 1st and 3rd periods, and the East end in the 2nd period.

Auction

A silent auction will be held at most home games to benefit Chicago Wolves Charities. The auction takes place at the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby, and bidding closes at the end of the 2nd intermission. A letter of authenticity and receipt will be provided with items. For more information, click here.

Autographs

Following all Wolves home games, players leave through the West exit. If you are unable to attend a home game and wish to send fan mail, please direct your letters to the player’s attention.  All letters should be sent to:

Chicago Wolves
2301 Ravine Way
Glenview, IL 60025

If you would like to guarantee an autograph, you can make a $25 donation to Chicago Wolves Charities to get an item signed. Please visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby or call 1-800-THE-WOLVES for more details.

Automated Teller Machines (ATMs)

ATMs are located in the North lobby behind Section 109, in the East lobby behind Section 113, and in the South lobby behind Section 102.

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BAg SEARCH policy

In accordance with the Village of Rosemont and its Allstate Arena security policies, fans should know that all bags will be searched upon entry. In addition, all bags that are backpack-sized or larger will not be allowed into the arena unless they are medically necessary or required as part of pregame or on-ice entertainment (i.e., youth hockey intermissions, school bands, etc.). Anyone who attempts to bring in items or bags that are not permitted will be required to return them to their vehicle.

Birthday Party Packages

Celebrate your child’s special occasion at a Wolves game! Birthday party packages are for children ages 15 and under, and start as low as $13.50 per person. Call 1-800-THE WOLVES, or click here for details.

Booster Club

The Wolf Pack Booster Club is the official fan booster club of the Chicago Wolves. For more information about the Wolf Pack, visit their website at chicagowolfpack.com.

Box Office

The Allstate Arena Box Office is located on North side of the arena, across Lunt Avenue. The Box Office hours are:

Monday-Friday: 11 a.m.-7 p.m.
Saturday: 12 p.m.-5 p.m.
Sunday: Three hours prior to game time

The Box Office remains open until one hour after the start of all home games.

Breakaway Magazine

Breakaway Magazine is the official program of the Chicago Wolves. Breakaway is a free giveaway to the first 7,000 fans at all Saturday home games. For exclusive Breakaway content, click here.

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Cameras/Video Equipment

Cameras are allowed in the Allstate Arena, but flash photography is prohibited during play. Per Player Union rules, video cameras are not allowed. You may not roam around the arena to shoot the game without proper credentials. You may not obstruct any fan's view of the game with yourself or your lens. Tripods are not allowed.

charity Raffle

Wolves charity raffles are held at select Wolves home games to benefit Chicago Wolves Charities. Raffle tickets can be purchased at the Chicago Wolves Charities Table for $2 each or 3 tickets for $5. For more information, visit Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby or click here.

Chicago Wolves Charities

Chicago Wolves Charities is the charity arm of the Chicago Wolves. The Wolves partner with several charities throughout the season, helping to raise funds and awareness for these great causes. For more information about Chicago Wolves Charities, click here.

Child Admittance

Children under age 2 do not need a ticket if they are going to sit on a parent’s lap. If a parent would like a guaranteed seat for a child under age 2, they must purchase a ticket.

Chuck-A-Puck

Chuck-A-Puck is a promotion held at select Wolves home games to benefit Chicago Wolves Charities. Pucks can be purchased at the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby for $2 each or 3 pucks for $5. Chuck-A-Puck will take place during the 2nd intermission, and you can win prizes for aiming at each on-ice target. Presented by Applebee's. For more information, visit the Chicago Wolves Charities Table in the Southeast lobby or click here.

Color Guard

Organizations can present the colors on the ice at all home games. Please call 1-800-THE-WOLVES for details.

Concession Stands

There are numerous concession stands located throughout the Allstate Arena. Food and beverages also are sold in the seating area via vendors. Please note that locations of all food and beverage stands are subject to change. For a complete list of concession stands and available food and beverage, click here.

Credit Card Policy

The Wolves and the Allstate Arena accept American Express, Discover, MasterCard and Visa credit cards.

Customer Service BOOTH

Customer Service is located in the Southeast Lobby behind Section 116 and staffed with Wolves representatives for all gameday, ticketing, or community relations needs.

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Directions to Allstate Arena

The Allstate Arena is located in Rosemont, Ill., also home to the Rosemont Theatre and the Donald E. Stephens Convention Center. The Arena is conveniently located near the intersection of Interstates 90 and 294 and near Chicago’s O’Hare International Airport. For complete directions, click here.

Disabled Access

Seats for patrons with physical challenges are located at the top of Sections 113 and 116. Disabled fans may be dropped off on the north side of the arena on Lunt Avenue.

Donation Requests

Charities and other non-profit organizations requesting donations should submit their request online here. Requests should be submitted at least 30 days prior to the event. No requests will be accepted via mail, fax, or email.

Doors Open

Doors open one hour prior to scheduled game time.

Drinking Fountains

Drinking fountains are available in the North lobby behind Section 109 and in the South lobby behind Sections 101 and 104.

Drives

The Wolves host various drives throughout the season. For a complete list of drives for the current season, please visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast Lobby, call 1-800-THE-WOLVES or click here.

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Elevators

Elevators are located on the North side of the arena behind Section 112 and on the South side of the arena behind Section 101.

Exchanges

No refunds or exchanges are given for individual game tickets. Alpha Wolf season ticket holders are eligible for a special ticket exchange program. If you are interested in becoming an Alpha Wolf season ticket holder, visit the Customer Service Booth in the Southeast lobby behind section 116, call 1-800-THE-WOLVES or click here.

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Fan Mail

Please direct your fan mail to the player’s attention.  All letters should be sent to:

Chicago Wolves
2301 Ravine Way
Glenview, IL 60025

Feed-Me E-Newsletter

Keep up with the latest Wolves news by having the official e-newsletter of the Wolves delivered to your inbox. Click here to sign up.

Fireworks/Loud Noises

The Wolves pregame show contains fireworks, lasers, and loud noises. After each Wolves goal, fireworks are set off. Parents with small children and all those sensitive to explosions and loud noises should be cautious of this.

First Aid

Emergency medical treatment is available in the Northwest Lobby between Sections 108 and 109.

Flex Packs

Flex Packs are books of 10 undated ticket vouchers that can be redeemed in any increment during the regular season. All Flex Packs come with a free gift. For more information, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.

Flying Pucks

Pucks and other objects which travel beyond the playing area and into the stands can be dangerous. Please be alert at all times.

Fundraisers

The Wolves host various fundraisers during the regular season to benefit Chicago Wolves Charities. For a complete list, visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here. Organizations can team with the Chicago Wolves to raise funds while enjoying games. For more information, call 1-800-THE-WOLVES.

Fun Fest

The Saturday Fun Fest takes place before every Saturday home game in the Skyline Room from 5-6:30 p.m. Admission is free, and activites include interactive games, free prizes, visits from Skates, and much more.

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Get Involved

You can be chosen to be a part of in-game promotions by filling out the “Get Involved” form.

Gift Certificates

Gift Certificates are available in any denomination for ticket and merchandise purchases. Call 1-800-THE-WOLVES for more information.

Giveaways/Promotional Items

A limited number of premium giveaways will be issued to fans entering the Allstate Arena for certain games during the season. For a complete promotional schedule, click here.

Unfortunately, we cannot hold premium items for anyone unless you are an Alpha Wolf season ticket holder. If you are interested in becoming an Alpha Wolf season ticket holder, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES or click here.

Group Tickets

Group tickets and special group rates for Wolves home games are available for groups of 15 or more by visiting the Customer Service Booth in the Southeast Lobby, calling 1-800-THE-WOLVES or by clicking here.

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Hockey Rules

For a complete list and explanation of common hockey rules, click here.

HOMETOWN HERO

 Hometown Heroes are honored before select Wolves home games. For complete details and to nominate an active or retired member of the U.S. Military or members of local police and fire departments, click here.

Hotels

Contact the Residence Inn Chicago O'Hare in Rosemont, the official hotel of the Wolves, at (847) 375-9000, or log onto the Rosemont convention Bureau website at www.rosemont.com for area hotel information.

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Individual Game Tickets

Individual game tickets can be purchased by visiting the Allstate Arena Box Office, calling Ticketmaster at 1-800-745-3000, clicking on ticketmaster.com or visiting any Ticketmaster outlet.

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Kids Club

The Skates Mates Kids Club is open to fans ages 15 and younger. Rookie membership are free and last the duration of the season. Each member receives a free ticket to one game, an autographed picture of Skates, puzzles and more. For only $9.95, fans can upgrade to the All-Star membership and receive everything listed above, plus a Skates Mates T-shirt, an invite to an exclusive party with the players, special ticket offers, and much more. For complete details or to sign up, visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.

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Lost and Found

Lost and Found is located on the North side of the Arena behind Section 111. You can also call the Allstate Arena at 847-635-6601 for Lost and Found.

Lost Children

Guests seeking parents or children separated from their party should go directly to the North Security Gate and alert a Rosemont police officer.

Lower-Level Boxes

Lower-Level Boxes are available on a per-game basis and accommodate 10 guests. These packages include parking passes, savings on additional tickets, snacks and soda and additional catering upon request. For information, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.

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Make an Assist Program

The Make An Assist Program is a charitable ticket-donation program to benefit disadvantaged children and not-for-profit organizations. If you are a not-for-profit organization that would like to be a recipient of tickets, call 1-800-THE-WOLVES for details.

Mascot

Skates has been enjoying Wolves hockey since 1994. Skates loves watching the Wolves at the Allstate Arena and he loves to meet all of the great Wolves fans at each home game and in the community.  For more information about Skates, click here.

Mascot Appearances

To book Skates at your next event, call 1-800-THE-WOLVES or fill out the Mascot Request Form.

Matrix Board Messages

Fans who wish to have a message placed on the matrix board during a home game, may do so by donating $10 to Chicago Wolves Charities at least  three (3) business days prior to the game date. Call 1-800-THE-WOLVES or click here for details. Please note that the Chicago Wolves reserve the right to refuse any announcements.

Merchandise/Souvenirs

Merchandise is available throughout the lower concourse in the Allstate Arena. Merchandise is also available online at chicagowolvesstore.com. Subscribe to the Wolves Feed-Me E-Newsletter and save 15% off your first order.

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National Anthem

The Chicago Wolves are fortunate to have Wayne Messmer sing the Anthem before all home games. Wayne is joined occasionally by his wife, Kathy.

Noisemakers

Fans can bring artificial noisemakers to the game. If an excessive noise complaint is made  to Allstate Arena security, then security reserves the right to determine whether the noisemaker is approved for the remainder of the game. Whistles and horns are not allowed inside the Allstate Arena.

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On-Ice Promotions

You can be chosen to be a part of the on-ice promotions by filling out a “Get Involved” form, click here.

Outside Food and Drink

Outside food and drink is not permitted inside the Allstate Arena.

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Parking

Cost: $13 Cars, $20 Buses

All parking is on-site. Handicap parking is available in the South Lot. Season ticket holder parking is located in the East Lot.

Party Decks

Party Decks are available on a per-game basis and accommodate 20 guests. These packages include parking passes, savings on additional tickets, snacks and soda, and additional catering upon request. For information, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.

Player Appearances

Charities and other non-profit organizations requesting player appearances should submit a written request to: Chicago Wolves, Attn: Player Appearance Request, 2301 Ravine Way, Glenview, IL 60025, or by fax to 847-724-1652. No requests will be accepted via email. Requests should be submitted at least 30 days prior to the event.

POSTGAME SKATE POLICY

In accordance with the Village of Rosemont and its Allstate Arena security policies, fans will no longer be allowed to enter the arena with their skates prior to or during a game. Please leave them in your vehicle. Upon conclusion of the game, fans will be allowed to retrieve their skates and re-enter the arena to participate in the postgame skate.

Practices

The Chicago Wolves split their practices between the Allstate Arena and their Hoffman Estates practice facility.  Please contact the Chicago Wolves Media Relations Department for more information.

Proposals

The Wolves are happy to assist you with your in-game proposal. For complete details, call 1-800-THE-WOLVES.

Public Transportation

The Allstate Arena is accessible by public transportation via CTA rail and Pace bus service. Take the CTA Rapid Transit Line (Blue Line) to the Rosemont-River Road station. Transfer to Pace Suburban Bus Route 222 Allstate Arena Express. For bus schedules, click here or call the RTA at 836-7000 from area codes 312, 630, 773, and 847.

Publications

Wolves publications for the season include Breakaway Magazine and the Media Guide. Visit any Allstate Arena merchandise stand or click here to purchase.

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Radio

Wolves games can be heard on the radio in-arena on 1650 AM. All home and away games can be viewed live online at ahllive.com. To listen to Jason and Billy live for free, click here.

Re-Entry Policy

Fans may not re-enter the Allstate Arena unless they have made arrangements with Allstate Arena security or ushers at the gates prior to leaving.

Restrooms

Restrooms are located throughout the Allstate Arena. Men’s restrooms are located behind Sections 105, 108, 114, and 116. Women’s restrooms are located behind Sections 104, 108, 113, and 116.

Retired Numbers

The Wolves have retired the numbers of Wendell Young (1) and Steve Maltais (11), and have honored former general manager Kevin Chevaldayoff, and late players Tim Breslin and Dan Snyder. Their banners are located above the West end of the arena.

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Score for Charity

Score For Charity is a program that allows sponsors to donate money to Chicago-area charities based on the performance of their favorite Wolves player. To track the Score For Charity scoreboard, click here. To become a Score For Charity sponsor, call 1-800-THE-WOLVES.

Scratch & Win

Scratch & Win cards give you the chance to win an alternate jersey off of a player’s back after the last regular-season home game. Cards are for sale at all home games at the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast Lobby for $1. All proceeds from Scratch & Win cards benefit Chicago Wolves Charities. Click here for more information.

Season Ticket Packages

Season Ticket Packages are available in Alpha Wolf full-season, Select 21 half-season and the Saturday Plan. For more information, visit the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES or click here.

Security

The Rosemont Police Security desk is located in the North Lobby. Additional security stands are located in the West, East, and South lobbies.

Skates

Skates has been enjoying Wolves hockey since 1994. Skates loves watching the Wolves at the Allstate Arena, and he loves to meet all of the great Wolves fans at each home game and in the community. For more information about Skates, click here.

Skates Appearances

To book Skates at your next event, call 1-800-THE-WOLVES or fill out the Mascot Request Form.

Skates Mates Kids Club

The Skates Mates Kids Club is open to fans ages 15 and younger. Rookie memberships are free and last the duration of the season. Each member receives a free ticket to one game, an autographed picture of Skates, puzzles and more. For only $9.95, fans can upgrade to the All-Star membership and receive everything listed above, plus a Skates Mates T-shirt, an invite to an exclusive party with the players, special ticket offers and much more! For complete details or to sign up, visit the Chicago Wolves Charities Table at the Customer Service Booth in the Southeast lobby, call 1-800-THE-WOLVES, or click here.

Skyline Room

The Skyline Room is located next to the box office that's across the street from the north side of the arena.

Smoking Policy

Rosemont Village ordinance prohibits smoking in the Allstate Arena. Designated areas for smoking are located outside the South and East entrances of the Arena.

Social Networks

You can connect with the Chicago Wolves on the following social networks: Facebook | Twitter | Foursquare | Youtube | Instagram

Songs

The songs played at Wolves games vary by game. The song in the Wolves introduction is “Kickstart My Heart” by Motley Crue.

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Tailgating

Tailgating is not permitted in any Allstate Arena parking lot.

Television

Watch the Wolves on WCIU or The U Too. Check your local listings or click here for a complete broadcast schedule.

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Video Recorders

Per Player Union rules, video recorders are not allowed inside the Allstate Arena.

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Wait for the Whistle

It is hockey etiquette to wait for the whistle either to leave or to return to your seats.

Water Fountains

Water fountains are available in the North Lobby behind Section 109 and in the South Lobby behind Sections 101 and 104.

Wheelchair Accessible Seating

Wheelchair accessible seats are located at the top of Sections 113 and 116.

Will Call

Will Call pickup is available one hour prior to game time. A photo ID is required and tickets will only be given to the person listed.

Will Call is located in the Allstate Arena Box Office across the street from the North entrance of the arena.

Wolves Wish

Wolves Wish is a program established to provide a special experience for friends of the Wolves family in a unique situation. If you know someone you believe to be a fitting candidate, tell us their story and what Wolves Wish you would like granted by clicking here.

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Youth Hockey

The Wolves offer various programs for youth hockey teams. These include pregame hockey games, intermission games, and other activities throughout the season, presented by Bright Start. Please call 1-800-THE-WOLVES or visit the youth hockey page for complete details.

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Zamboni Rides

Due to safety precautions, Zamboni rides are not available.

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